The Senses in CX
First Impressions

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Whatever it is that you do as a business, the first contact with you customer is always visual.
The form and the moment change, but one thing always remain: the first contact is visual!

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First Contact Is Visual

Whatever it is that you do as a business, the first contact with you customer is always visual.
It could be the front of your shop, the door of your office building, the office building itself, the signage, or perhaps the advertising that you do in a magazine, on social media, on your website and so on.
The form and the moment changes, but one thing always remain: the first contact is visual!
 

See & Sense The Way They Do

Take some time to look at your business through the eyes of your customer.
Try to see and sense what and how they do.
For you it’s a habit. For your customers it is the first time.
First impressions count. 
Ask yourself, what impressions do you make?

You never get a second chance to
make a first impression

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