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SOLD OUT

28th March 2020
9h00 - 17h00
Park Plaza Waterloo, London, SE1 7DP

Days
Hours
Minutes

INTENSIVE 1 DAY WORKSHOP + 3 WEEKS COACHING
PROGRAMME

SOLD OUT

28th March 2020
9h00 - 17h00
Park Plaza Waterloo, London, SE1 7DP

SOLD OUT

About the Event

30
PLACES LEFT on 28th March 2020

SOLD OUT

Morning Session

  • 09h00 Registration & morning refreshments
  • 09h30 From INTENT to product/service EXPERIENCE
  • 11h00 Mid-morning break & morning refreshments
  • 11h15 MARKET EXPECTATIONS
  • 12h45 Lunch break - hot & cold buffet lunch service

Afternoon Session

  • 14h00 MARKET EXPECTATIONS (continues)
  • 15h15 Mid-afternoon break & afternoon refreshments
  • 15h30 The PROFIT EQUATION
  • 16h45 Q&A
  • 17h00 End of the workshop

Venue

Park Plaza London Waterloo
6 Hercules Road Lambeth, London, SE1 7DP

Nearest Tube Station
Lambeth North (Bakerloo Line)
Waterloo (Bakerloo, Jubilee, Northern, Waterloo & City)

Nearest Car Park
Waterloo Station Car Park, SE1 8SW

More Information
E: Welcome@ImpressionCX.com
T: +44 7464 111 015

Who is it for?
Entrepreneurs, Solopreneurs, SME Management, Start-Ups and anyone who wants to boost profits and acquire more clients by unleashing the power of remarkable customer experience.

Why should you attend?
Whether you have an existing business, or you are just starting up, the customer experience you offer is the most important competitive advantage you could have today. Don't leave it to chance! Create it with purpose and intent! Come and learn with us. Our unique method will give you the tools to design and implement a Customer Experience that leaves the right impressions! A Customer Experience that boosts your profits.

What will you learn?
The "WHY" - it is not a secret. It is a science and a common sense. The science of human behaviour. The common sense of doing the right thing. Understanding the principles and leveraging these will have an immense positive impact on your bottom line, on how you do business, on how you recruit and how you prepare for growth.
The "HOW" - adding the value that your clients really want: feelings and emotions. Selling just a service or a product is not enough in the market today; it is urgent to learn how to offer the extra value that will set you apart and get you ahead of your competition. The "WHAT" - step by step. Decide on, design & develop your most important competitive advantage to date. A customer experience that turns your clients into raving fans. Any product can be copied. Any price can be beaten. Only the remarkable experiences and the emotions they create are unique.
Learn with us how to create the right ones. You, your business, your team and your clients are worth it.

What will you experience with us?
An interactive Group Coaching - come - Mastermind workshop.
An expert and fun team of coaches and technical support.
An environment to get inspired, to learn and to think; a place to get empowered, to create and to make a change.
A small and mighty group of entrepreneurs, just like you, sharing challenges, finding solutions and exchanging insights from a range of industries; Building a better way.

Hot & cold drinks served throughout the day.
Refreshments during short breaks & buffet lunch service is included as well.
Learning materials, notebooks and pens are provided.
6 months access to our resource-rich online development & implementation tools.

What do you need?
Come curious!
Leave inspired and equipped with the tools you need to design and empower remarkable customer experience.
You could bring and use your personal Wi-Fi enabled mobile device or a laptop for on-the-spot online tools or research during the workshop. Please note, this is optional - all relevant information and links will be provided as part of your online further development and implementation tools access.

Event Schedule

Morning Session

  • 09h00 Registration & morning refreshments
  • 09h30 Intent to Market
  • 11h00 Mid-morning Break & morning refreshments
  • 11h15 Market to Profit
  • 12h45 Lunch Break - Hot & Cold Buffet lunch service

Afternoon Session

  • 14h00 Market to Profit (continues)
  • 15h15 Mid-afternoon Break & afternoon refreshments
  • 15h30 Roadmap to Success
  • 16h45 Q&A
  • 17h00 End of the workshop

Venue

Park Plaza London Waterloo
6 Hercules Road Lambeth,
London, SE1 7DP

Nearest Tube Station
Lambeth North (Bakerloo Line)
Waterloo (Bakerloo, Jubilee, Northern, Waterloo & City)

Nearest Car Park
Waterloo Station Car Park, SE1 8SW

More Information
E: Welcome@ImpressionCX.com
T: +44 7464 111 015

PRICING & REGISTRATION

INDIVIDUAL Registration

£795 + VAT

£954 / pers. incl. VAT

  • 1 Day Intensive Workshop

    from 9h00 until 17h00

  • Learning Materials

    Workbooks, tools, templates to use on the day and take away

  • 3 Weeks Coaching Support

    3 weeks online coaching ensuring you achieve results

  • Online Tools Access

    6 months access to online tools and resources

  • AM & PM Refreshements

    Refreshements served all day

  • Hot & Cold Buffet Lunch

    Healthy buffet lunch with range of options

SOLD OUT

30 DAYS MONEY BACK GUARANTEE
We believe our training method offers an incredible value and when applied correctly will boost profits, will increase customer base and improve organisational culture as a minimum. Our past and current clients confirm that. However, if for any reason, you are not convinced with the value of the training provided, up to 30 days of completing it with success, we guarantee a full refund.
Questions will be asked, but only so we, your coaches and trainers, can understand where or how we might have missed our common aim - helping you to create impressive customer experience, boost profits and set on the path of growth.
We believe in our method and relentlessly work on improving it, on providing exceptional value every time.

HAVE a question? - Please CONTACT US today

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