REMARKABLY FEEL-GOOD
CUSTOMER EXPERIENCE

The SALES-STORMING & CX-Factor training programmes worked like magic! Both my teams & I really connected with Antoanella and felt she undertsood our business & clientele, and integrated that knowledge into the training programme. It was like she's been part of our organisation for years... she knew exactly how we can be more efficient and take our service to the next level & boost our sales.

Today we are enthused in applying everything we've learned and offering service that delights our clients every time. Clients are becoming raving fans & friends. I watch them & I smile... still can't believe how easy it was to get the team onboard, implement and get results.

Today I completed the Workshop by Impression CX. This short set of thought provoking, industry focused tools and exercises are the best I have undertaken in a very long time.

Each interactive exercise is individually tailored to your specific industry with an understanding that feels like it’s been generated by someone with intimate knowledge of the company, as the understanding and knowledge which Antoanella brings, is an accurate snapshot of the current business environment. Refocusing on fundamental principals of active sales marketing, this course not only resets the thought process, but supplies the structure to remap and invigorate our questions for customer engagement . For Individual / Small / Medium or large companies, this programme delivers significant benefits.

This is the first remote workshop that I've attended and I wasn't sure what to expect but the course was excellent and we are so pleased we did it – Antoanella tailored it closely to the specific needs of our agency's sales priorities and she made sure the sessions were inclusive and engaging. . The sales workshop was delivered in an agile way, setting the scene and working through great tools to uncover a strategic direction for our sales prospecting. It has given us great value and I wouldn't hesitate to recommend it..

Top marks to Antoanella for her Sales Storming coaching session. It's well structured, thought-provoking and left me with a fresh perspective and clear plan of action.

Antoanella is a true professional. At the start, I was not sure how she could have helped me, but at the end of our two sessions, I was pleasantly surprised of the work we did together. She helped me to focus and taught me different methods that will certainly help me to target successfully and win over more clients while achieving my professional goals. She is very approachable and made me feel at ease. I am sure that when my business has grown, I will need again her input and assistance. I can't wait for that time to come. I strongly recommend her services to all those businesses that need tools and re-focus for the achievement of business goals.